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German Bilingual Technical Support Representative

1 week ago

Manila, National Capital Region, Philippines Cognizant Technology Solutions Philippines Inc. Full time

Cognizant Technology Solutions Philippines Inc. offers a range of services to its clients across multiple industries. We employ around 270,000 talented associates worldwide, dedicated to anticipating and solving clients' toughest problems and enabling them to thrive in the digital era.

As a Bilingual Customer Service Agent - German Speaker, you will play a key role in providing exceptional customer service to our clients through various channels including inbound phone, email, chat, and potentially video conference.

  • You will be responsible for providing technical support to customers with regards to online streaming paid content products.
  • In this role, you will work as a Tier 1 end user support specialist with escalations to search engines.
  • The future may hold opportunities for Tier 2 delivery along with support of search engine's business partners.
Key Responsibilities
  • Diagnose and resolve customer issues and questions related to online streaming paid content products.
  • Provide technical support through various channels including inbound phone, email, chat, and potentially video conference.
  • Work as a Tier 1 end user support specialist with escalations to search engines.
Requirements
  • Strong written and verbal German language skills are essential, with experience or ability to translate German to English and vice versa.
  • A Bachelor's or Master's Degree is required (in lieu of degree, 4 years of relevant work experience).
  • Excellent interpersonal skills and empathy for users' situations are crucial.
Benefits
  • Besides competitive salary and clear career growth, you will also have HMO coverage* from day 1 of your job. This includes:
  • Competitive medical coverage for the employee and family (**).
  • Medicine reimbursement for outpatients.
  • Maternity assistance.
  • Educational Assistance.
  • Life, accidental death and dismemberment, and total permanent disability insurance.
  • Laboratory, diagnostic and therapeutic procedures.
  • Annual Physical Exam (APE).
  • Dental.
  • Access to major hospitals.