API and SaaS Technical Support Engineer

2 days ago


Manila, National Capital Region, Philippines Cognizant Technology Solutions Philippines Inc. Full time
About the Job:
We are seeking a highly skilled Technical Support Expert to join our team at Cognizant Technology Solutions Philippines Inc. As a Technical Support Expert, you will play a critical role in delivering exceptional technical support to our clients. Your responsibilities will include managing multiple support channels, troubleshooting complex technical issues, and contributing to product improvement. If you have a passion for technology and excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
- Delivering proactive and reactive support to customers, partners, and internal teams
- Managing multiple support channels, including telephone, chat, and email
- Troubleshooting complex technical issues and identifying bugs
- Contributing to product improvement and promoting client products and services
- Evaluating customer service needs and providing solutions

Requirements:
- Bachelor's degree in Computer Science, Engineering, or a related field
- Fluency in English
- 3+ years of experience in SaaS troubleshooting, preferably as a Technical Support Specialist
- Proficiency in coding languages like Python, Ruby, JavaScript, C#, PHP, Node.JS, and Java
- Experience with REST APIs, JSON, XML, SOAP, PubSub architecture, and software technologies like .NET
- Excellent communication skills and the ability to work independently

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