Software Technical Support Professional
3 days ago
As a Technical Support Expert at Cognizant Technology Solutions Philippines Inc., you will be responsible for delivering proactive and reactive support to customers, partners, and internal teams. Your primary goal is to resolve technical issues, address subscription inquiries, and complete tasks in a timely manner. You will work closely with clients to understand their needs and provide solutions using clear communication.
About the Role:
This position involves managing multiple support channels, including telephone, chat, and email. You will troubleshoot complex technical issues, identify bugs, and contribute to product improvement. A key aspect of this role is promoting client products and services through consultative discussions and evaluating customer service needs.
Requirements:
To be successful in this role, you should possess a Bachelor's degree in Computer Science, Engineering, or a related field. Fluency in English is essential, and you must have 3+ years of experience in SaaS troubleshooting, preferably as a Technical Support Specialist. Proficiency in coding languages like Python, Ruby, JavaScript, C#, PHP, Node.JS, and Java is required. Experience with REST APIs, JSON, XML, SOAP, PubSub architecture, and software technologies like .NET is also necessary.
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