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Global Support Lead

1 week ago

Manila, National Capital Region, Philippines Cognizant Technology Solutions Philippines Inc. Full time
Job Overview:

Cognizant Technology Solutions Philippines Inc. is seeking an experienced ITIL Transition Manager to join our team. This is a challenging role that requires strong ITIL expertise, leadership skills, and the ability to work with global customers.

The successful candidate will be responsible for designing and delivering end-to-end transition plans, managing complex transitions, and ensuring effective communication and updates related to critical incidents.

  • Main Responsibilities:
  • Ensure effective communication and updates related to critical incidents are released to impacted stakeholders within the SLA.
  • Work with the Support Group on cause analysis, root cause analysis, and future avoidance through problem management module in ServiceNow.