Global Network Support Specialist

1 week ago

Manila, National Capital Region, Philippines beBeeMandarin Full time $75,000 - $95,000
Join Our Team

We are seeking a skilled Network Services Engineer to support and deliver superior service to ISP/MSP business customers worldwide. This is a Full-Time, 100% Remote opportunity with multiple shift options available.

This role requires the ability to troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems, as well as provide end-to-end support for customers with a focus on SDWAN (preferably Cato), Internet, and related services.

Key Responsibilities:
  • Provide exceptional customer service and support to ISP/MSP business customers worldwide.
  • Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems.
  • Support the provisioning and onboarding of new customers for managed services.
  • Collaborate with vendors to resolve support issues and ensure smooth service delivery.
  • Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.
  • Maintain excellent customer relationships by delivering outstanding support.

About Your New Role

Requirements:
  • Bachelor's degree or equivalent experience in Computer Science, Information Technology, or related field.
  • At least 3-5 years of relevant experience in a fast-paced technical environment, with expertise in SDWAN (Versa Networks preferred).
  • CCNA/CCNP certifications are highly desirable.
  • Strong firewall configuration experience (Fortinet preferred).
  • Deep understanding of BGP, OSPF, VRRP, and network design principles.
  • Familiarity with SOC 2 compliance and processes.
Benefits:
  • Competitive salary and benefits package.
  • Room for growth and professional development.
  • A collaborative and dynamic work environment.
  • Flexible time off and remote work options.
  • Fun events at cool locations.

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