Onboarding Program Lead

4 days ago


Manila, National Capital Region, Philippines Coinbase Full time
About the Position

We are seeking a highly skilled Senior Deployment Specialist to join our L&D team at Coinbase. In this role, you will be responsible for deploying new hire onboarding and cross-skilling training across multiple topics.

You will work closely with our CX team to ensure that our frontline customer support agents and behind-the-scenes analysts have the necessary training and resources to succeed. This includes managing complex tasks, delivering high-quality results within deadlines, and working with various cross-functional partners.

To succeed in this role, you will need to have 3+ years of experience in L&D, Training Coordination, or Project Management within a CX or Operations environment. You should also possess excellent communication and interpersonal skills, strong analytical and problem-solving skills, and the ability to work independently and as part of a team.

  • Responsibilities and Deliverables:
  • Manage all training deployment and evaluation logistics for new hire onboarding and cross-skilling requests.
  • Update existing training materials based on changes to process, policy, product, and tooling.
  • Peer review net new training materials created by the L&D Program Management Team.
  • Support ad hoc training projects led by the L&D Program Management Team.
  • Proactively provide recommendations for how to optimize training and training logistics.
  • Prepare relevant business review documents with L&D metrics.


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