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Customer Onboarding Expert

1 week ago

Manila, National Capital Region, Philippines Guesty Full time
Job Description

We are seeking a skilled Sr. Customer Onboarding Consultant to join our Guesty Lite team.

This role is responsible for leading customer onboarding sessions, ensuring seamless system configuration and product orientation.

The ideal candidate will have 4+ years of experience in customer-facing roles, video-based customer engagement in sales and/or support functions, and excellent communication skills in English.

  • Key Responsibilities:
  • Lead customer onboarding sessions to ensure smooth system setup and product understanding.
  • Train users on the platform's key capabilities and effectively communicate their value.
  • Develop expertise in the platform, including the setup process, key features, and user journey.
  • Deliver personalized onboarding experiences to customers based on account information and real-time engagement.
  • Identify customer needs, pains, and knowledge gaps and address them in real time to drive activation, adoption, and purchase.
  • Collaborate with cross-functional teams to resolve issues and gather valuable customer feedback.