Chief Customer Experience Officer

13 hours ago

Calamba, Calabarzon, Philippines beBeeCustomer Full time ₱700,000 - ₱1,150,000
About Us

We are a team that connects people with common values to create a bold impact.

Our Core Values
  • We believe authenticity starts meaningful connections.
  • Curiosity drives our best work.
  • Dynamism helps us grow.
  • Ambitious vision combined with operational excellence leads to success.
  • Empathy is at the heart of great partnerships.
Your Role as a Senior Customer Advocate

You will interact with customers across multiple channels (SMS, email, chat, phone) to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.

  • Handle customer consultation calls, technical troubleshooting, escalations, and complex investigations.
  • Troubleshoot product or service-related issues by investigating root causes, collaborating with internal teams, and ensuring timely resolution.
  • Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
  • Proactively identify customer needs and offer thoughtful solutions, accommodations, or next steps—whether through direct support or referral to other teams.
  • Ensure proper and timely escalation of issues to meet internal and external expectations.
  • Identify opportunities and recommendations for continuous process improvement.
  • Identify patterns in customer feedback or pain points and surface actionable insights to improve tools, content, or processes.
  • Participate in initiatives that help scale support operations, optimize workflows, and enhance the overall customer experience.
  • You are expected to deliver service excellence and maximize customer satisfaction.
  • Work with the external team to stay updated on product and service knowledge.
The Ideal Candidate
  • You are curious and authentic, just like us
  • An analytical and critical thinker, with an eye for even the most minute of details.
  • Passionate about client satisfaction.
  • Solutions focused and resourceful, you don't just identify issues, you recommend and help implement improvements.

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