Remote Customer Experience Specialist

1 day ago

Calamba, Calabarzon, Philippines beBeeCustomer Full time ₱55,000 - ₱85,000

Job Overview

We're seeking Customer Service Professionals to support our clients' customer service initiatives. As a remote agent, you'll handle inquiries and provide excellent service to customers.

This is an opportunity to contribute to high-impact projects with iconic brands. If you're a problem solver who thrives on creating memorable customer experiences, we'd love to hear from you. Strong English proficiency is required.

Candidates must have prior call center experience and reside within a reasonable distance from our office.

Key Responsibilities
  1. Handle inbound and outbound calls professionally and efficiently.
  2. Resolve customer issues on the first call through effective problem-solving.
  3. Research and retrieve information to support customer needs.
  4. Accurately document interactions and process claims.
  5. Guide customers through options to find best solutions.
  6. Follow scripts, policies, and procedures while using available resources.
  7. Protect customer privacy and handle sensitive information appropriately.
  8. Escalate complex issues to team members.
  9. Stay current with training, updates, and program knowledge.
  10. Maintain consistent attendance and adhere to scheduling requirements.

Required Skills and Qualifications

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

Why Choose Us?

As a customer service professional with us, you'll have the opportunity to work with iconic brands and contribute to high-impact projects. Our team is dedicated to delivering excellent service and providing a supportive environment for our agents.

We offer flexible scheduling and opportunities for growth and development. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we encourage you to apply.

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