Director of Customer Success

2 days ago

Manila, National Capital Region, Philippines beBeeCustomerSuccess Full time $114,712 - $193,250

Driving customer success in a dynamic business environment is an exceptional opportunity to grow and lead a team of high-performing professionals. We are seeking an experienced leader to spearhead our customer success efforts.

Job Description
  • This role requires managing high-performing customer success teams at a SaaS or telecommunications company, developing strategies to drive adoption, and leveraging customer success best practices.
Key Responsibilities
  • Hire, mentor, and grow a team of customer success managers and leaders.
  • Develop and implement effective sales and customer engagement strategies.
  • Lead executive-level communication and motivate the team.
Requirements
  • 15+ years of customer or account management experience.
  • 5+ years managing high-performing customer success teams.
  • Experience with Sales Force and Gainsight or similar customer success tools.
  • Strategic thinking skills and ability to develop business metrics.

As a key member of our leadership team, you will be responsible for driving customer success initiatives and developing strategies to meet business goals.

Benefits
  • Opportunity to work with a leading provider of global enterprise cloud communications, collaboration, and contact center solutions.
What You Bring
  • Exceptional leadership and team management skills.
  • Proven track record of driving customer success and growth.
  • Strategic thinking and problem-solving skills.

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