Employee Resource Coordinator

4 days ago


Pasig, National Capital Region, Philippines TaskUs Full time

About TaskUs: TaskUs provides a range of digital services to support the growth of technology companies. Our team of experts works closely with clients to deliver high-quality solutions that help them succeed. With a presence in multiple countries and a diverse workforce, we are committed to innovation and excellence.

At TaskUs, we recognize the importance of employee well-being and offer a range of benefits to support our people. These include competitive salaries, comprehensive benefits packages, and opportunities for professional growth and development.

Job Summary: The Workforce Planner plays a critical role in ensuring the efficient deployment of staff to meet business needs. This involves coordinating with various stakeholders to gather data for forecasting and calculating program requirements. Additionally, the Workforce Planner must maintain accurate records of staff availability, preferences, and skills.

Key Accountabilities: Prepare forecasts for voice and non-voice volumes, seat occupancy, and other relevant metrics. Ensure accurate seating plans and input into the online capacity plan tool. Identify areas for improvement and implement changes to optimize staff utilization. Collaborate with operations, clients, and client services to achieve business objectives.



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