Desktop Support Specialist

1 day ago

Iloilo City, Western Visayas, Philippines beBeeDesktop Full time ₱5,000,000 - ₱8,000,000

Job Title: Desktop Support Specialist

The role of the Desktop Support Specialist is to provide high-quality technical assistance and support to end-users who experience issues with their desktop systems, software, and related technologies. The specialist will work independently to troubleshoot, diagnose, and resolve technical problems remotely, ensuring minimal downtime and optimal performance for users.

Key Responsibilities:

  • Technical Support: Provide remote technical support to end-users for desktop hardware, software, and network-related issues.
  • Troubleshooting and Problem-Solving: Diagnose and troubleshoot technical problems, including but not limited to operating system errors, software malfunctions, and hardware failures.
  • System Configuration and Maintenance: Assist in the setup, configuration, and maintenance of desktop systems, including operating systems, software applications, and peripheral devices.

Required Skills and Qualifications:

  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • Experience: Proven experience in a desktop support or technical support role, preferably in a remote capacity.
  • Technical Skills: Proficient in Windows and macOS operating systems, strong knowledge of Microsoft Office Suite and other common desktop applications, understanding of networking concepts, including TCP/IP, DNS, and DHCP.

Benefits:

  • Excellent Communication and Interpersonal Skills: Ability to explain technical concepts to non-technical users.
  • Strong Problem-Solving and Analytical Abilities: Ability to work independently and manage time effectively in a remote work environment.
  • Customer-Focused: Commitment to providing high-quality support.

Work Environment:

  • Flexibility: This role may require working in 24/7 shifts, including evenings, weekends, and holidays.

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