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Desktop Support Specialist

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Cebu City, Central Visayas, Philippines beBeeSupport Full time ₱25,000 - ₱60,000
Job Title: IT Support Specialist

This is an exciting opportunity to join our team as a desktop support specialist. We are looking for highly skilled professionals who can install, configure, and maintain information technology systems.

The ideal candidate will have 6 months to 2+ years of experience in desktop support and possess strong hardware skills. A fully adjudicated secret clearance and Security+ CE certification are also required.

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) with pre-tax and Roth options, life insurance, and more.

Responsibilities:
  • Install, configure, service, repair, and maintain information technology systems in stand-alone and client-server environments.
  • Install, configure, service, repair, and maintain hardware and software for network services, storage networking devices, and servers.
  • Integrate multiple information systems in a networked environment, evaluate and resolve customer information system problems, and perform hardware upgrades and repairs to maintain mission capability.
  • Install and configure wireless hubs, routers, switches, and transmission media, server hardware and software; ensure proper installation and configuration of workstation hardware and software for efficient operation on the network.
  • Install, optimize, and troubleshoot Local Area Networks and Base Area Networks.
  • Familiar with Internet Protocol version 6 (IPv6), Enhanced Interior Gateway Routing Protocol (EIGRP), Border Gateway Protocol (BGP), Virtual Local Area Networks (VLANs), Virtual Private Networks (VPNs), and Network Address Translation (NAT).
Requirements:
  • Hardware experience;
  • 6 months to 2+ years of desktop support experience;
  • Fully adjudicated secret clearance;
  • Security+ CE certification.
Benefits:
  • Medical, dental, and vision insurance;
  • 401(k) with pre-tax and Roth options;
  • Life insurance;
  • Short and long-term disability;
  • Health spending account;
  • Transportation benefits;
  • Employee assistance program;
  • Time off (PTO, vacation or sick leave).