Senior IT Technical Support Specialist

2 days ago

Iloilo City, Western Visayas, Philippines beBeeTechnical Full time $90,000 - $120,000
Advanced Technical Support Specialist

An experienced IT professional responsible for delivering high-level technical support and resolution services. The key duties include managing complex help desk tickets, ensuring timely communication with stakeholders, supporting network setup during onboarding or projects, and acting as a Level 3 escalation point.

Job Responsibilities
  • Troubleshoot issues related to End User Devices including desktops, laptops, mobile devices, printers, scanners, vendors, applications, Wi-Fi, and more.
  • Troubleshoot issues related to Company Infrastructure such as Office 365, G Suite, Windows Server Environments (2016, 2019), Cloud Infrastructure (Cloud File Storage, Cloud authentication).
  • Follow proper company procedures such as response time, escalation, communication, and documentation.
  • Properly handle your ticket workspace in the help desk system - everything clean, updated, resolved properly, and generally done aesthetically.
  • Provide constant communication proactively to avoid customer frustration or long time on their computers during working hours.
  • Setup of networks during client onboarding or an a la carte project.
  • Work with vendor technical support to resolve issues or implement new solutions.
  • Implement SaaS solutions as needed.
  • Attend to infrastructure issues discovered by NOC.
  • Document and improve department processes.
Required Skills and Qualifications
  • 7+ years of IT Experience (Desktop Support, Systems Engineering, Systems Administration).
  • Helpdesk MSP experience.
  • Familiarity with RMM and PSA tools.
  • End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop and mobile device troubleshooting, Deployment, MDM.
  • Support of Cloud products: Office 365, SharePoint / OneDrive, Azure, Google.
  • Systems Administration: Knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy.
  • Basic Exchange Server, Basic SQL Server.
  • Support of BDR Products: Veeam, Azure, Local NAS.
  • Support of Cybersecurity products: Barracuda, Webroot, Ironscales, Axcient, Spanning.
  • Basic understanding and Support of Storage and Virtualization platforms: NAS OS, Dell Equallogic, Hyper-V, VMware.
  • Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching, VPN and Firewalls.
Why Apply?

This is an excellent opportunity for a skilled IT professional to join our team and take on a challenging role that requires advanced technical knowledge and expertise. If you are passionate about providing exceptional customer service and have a strong background in IT, we encourage you to apply.

  • Senior Technical Support Specialist

    2 days ago

    Iloilo City, Western Visayas, Philippines beBeeTechnical Full time ₱800,000 - ₱1,200,000

    Job OverviewA Senior Technical Support Specialist is required to provide advanced technical support for global customers on MDM/UEM platforms. This role involves troubleshooting and resolving complex technical issues, escalating and collaborating with cross-functional teams, developing knowledge base articles, mentoring junior engineers, and handling...

  • Technical Support Specialist

    2 days ago

    Iloilo City, Western Visayas, Philippines beBeeTechnical Full time ₱700,000 - ₱1,000,000

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide exceptional technical support to our customers and team members.About the RoleThis role will be responsible for providing first- and second-level desktop support, including hardware, software, telephony, and associated services.

  • Technical Support Specialist

    2 days ago

    Iloilo City, Western Visayas, Philippines beBeeTechnical Full time $90,000 - $115,000

    Job Title: Technical Support SpecialistAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our IT team. The successful candidate will be responsible for providing technical assistance to customers, troubleshooting hardware and software issues, and escalating complex problems to specialized teams.Key ResponsibilitiesProvide...

  • Technical Support Specialist

    2 days ago

    Iloilo City, Western Visayas, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

    Technical Support Specialist OpportunityWe are seeking a skilled and customer-focused Technical Support Specialist to deliver exceptional technical assistance and troubleshooting services across various industries.You will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with...

  • Technical Support Specialist

    2 days ago

    Iloilo City, Western Visayas, Philippines beBeeTechnical Full time ₱4,500 - ₱7,500

    Job OverviewWe're seeking a skilled Technical Support Specialist to join our team. The ideal candidate will possess excellent problem-solving skills, be proficient in troubleshooting and technical guidance, and have the ability to work effectively in a fast-paced environment.This role involves providing technical support for our product, including feature...

  • Technical Support Specialist

    2 days ago

    Iloilo City, Western Visayas, Philippines beBeeSupport Full time ₱300,000 - ₱500,000

    Job OverviewThe Technical Support Specialist will provide critical technical support to clients via phone, email, and web sessions. This role involves managing daily requests or reported issues in our bug tracking system and collaborating with cross-functional teams to execute client requests.Key Responsibilities:Customer Support: Act as the first point of...

  • Technical Support Specialist

    2 days ago

    Iloilo City, Western Visayas, Philippines beBeeSupport Full time ₱7,200 - ₱8,400

    Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to join our team. This role requires expertise in technical support, customer interactions, product demonstrations, and CRM systems.Key Responsibilities:Handle inbound and outbound calls to assist customers with technical issues and product inquiries.Conduct live product...

  • Technical Support Specialist

    2 days ago

    Iloilo City, Western Visayas, Philippines beBeeSupport Full time $55,000 - $75,000

    Job DescriptionWe are seeking a highly skilled and experienced Technical Support professional to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch support to our clients via phone, email, and chat.You will manage incidents and requests within our ticketing system, perform daily ticket follow-ups with end users,...

  • Technical Support Specialist

    2 days ago

    Iloilo City, Western Visayas, Philippines beBeeSupport Full time $54,000 - $74,000

    Job TitleA technical support specialist is required to provide end-user assistance via phone, email, and chat.The ideal candidate will have experience supporting Microsoft 365, Windows 10, and Active Directory.Key ResponsibilitiesProvide white-glove service desk support.Manage incidents and requests within the ServiceNow ticketing system.Perform and document...

  • Technical Support Specialist

    2 days ago

    Iloilo City, Western Visayas, Philippines iScale Solutions Full time

    Technical Support Specialist - Web and SystemsThis is a remote position.ResponsibilitiesDesign, develop, and maintain responsive, user-friendly websites aligned with business requirements.Integrate websites with CRM systems and other third-party software tools for seamless data flow.Implement and customize plugins, APIs, and new features as needed.Monitor...