IT Support Professional

1 day ago


Iloilo City, Western Visayas, Philippines beBeeHelpdesk Full time ₱1,800,000 - ₱2,500,000
Job Title: IT Helpdesk SpecialistJob Responsibilities:
  • Deliver comprehensive technical assistance to end-users via phone, email, and remote desktop sessions.
  • Assist with network maintenance, troubleshooting, modifications, and upgrades of facilities and its affiliates.
  • Support a wide range of platforms including Microsoft Windows, MacOS, Android, and iOS, as well as Microsoft 365 applications.
  • Provide remote desktop support using ConnectWise Automate and SentinelOne.
  • Offer network support and Wi-Fi coverage heat map design using tools like Ekahau.
  • Collaborate with the pre-sales engineering team, sales teams, and customers in pre-sales support.
  • Extend post-sales support to customers after purchase, focusing on Mikrotik solutions.
  • Manage RMA processes, including monitoring RMA requests and creating RMAs.

The ideal candidate will possess a strong understanding of computer hardware, software, and network fundamentals. They should also exhibit excellent problem-solving skills, attention to detail, and effective communication and interpersonal abilities.



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