Desktop Support Specialist

2 days ago

Iloilo City, Western Visayas, Philippines beBeeTechnical Full time ₱400,000 - ₱550,000
Job Description

This is an entry-level position that provides technical end-user desktop computer support as needed under supervision. The successful candidate will install, configure, and troubleshoot desktop systems, workstations, and network issues under supervision.

Key Responsibilities

This role involves resolving end user's desktop computer issues including but not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, performing daily backup procedures, liaising with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.

Required Skills and Qualifications
  • Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)
  • Call Center experience preferred but not required
  • Must be detail oriented and knows how to multi-task (communicating with the customer while documenting the interaction)
  • Demonstrates knowledge and proficiency in Microsoft office applications, with excellent keyboard skills
  • Excellent verbal and written communication skills
  • Ability to research and obtain necessary information using provided resources
  • Ability to ask all relevant questions
  • Ability to follow instructions for entering complete notes and make appropriate record disposition and recommendation
  • Energetic, positive thinking and self-motivated
  • Willing to be cross-skilled/upskilled if needed
  • No reliability/attendance issues
Techincal Skills
  • Hardware/software installation
  • Hardware/software troubleshooting
  • Basic understanding of software monitoring tools
  • Understanding backup procedures
  • Good problem-solving skills
  • Good organizational skills
  • Ability to travel less than 25%
Benefits

As a valued member of our team, you can expect:

  • Participate in the resolution of end user's desktop computer issues
  • Provide support and technical setup at some trade shows which includes periodic travel
  • Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools
Equal Employment Opportunity

We are an equal opportunity employer and welcome applications from diverse candidates. If you require any accommodations during the hiring process, please let us know by completing our Applicant Request Support Form.

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