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Service Desk Associate

1 week ago

Makati City, National Capital Region, Philippines Nityo Infotech Full time

About the Job:

Nityo Infotech is hiring a Service Desk Associate to join our team. As a key member of our support staff, you will be responsible for handling customer inquiries and issues through various communication channels. If you're passionate about delivering exceptional customer service and working in a fast-paced environment, this could be the perfect opportunity for you.

Responsibilities:

This role involves responding to customer queries, resolving complaints, and maintaining a high level of customer satisfaction. The ideal candidate will possess excellent communication skills, be able to multitask, and work effectively in a team environment.

Salary and Perks:

The successful candidate will receive a competitive salary of 25,000 basic plus additional benefits. Our company culture emphasizes innovation, teamwork, and customer satisfaction.

Requirements:

  • At least one year of voice customer service experience
  • Education equivalent to at least two years of college or vocational training
  • Strong verbal and written communication skills
  • Customer-centric attitude
  • Prior BPO or customer service experience is advantageous

Work Arrangement:

The Service Desk Associate will work on shifting schedules, including dayshift and mid-shift rotations, with no graveyard duty.

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