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Customer Service Expert

2 months ago

Iloilo City, Western Visayas, Philippines Neksjob Corporation Full time

About This Opportunity

As a Customer Service Specialist at Neksjob Corporation, you will play a key role in providing exceptional support to our customers. Your primary responsibilities will include responding to customer inquiries, addressing concerns, and offering solutions to their problems. Strong communication and problem-solving skills are essential for success in this role.

Responsibilities:

  • Respond to customer phone calls and emails in a timely and professional manner.
  • Address customer complaints and concerns in a fair and empathetic manner.
  • Provide product information and answer customer inquiries.
  • Work collaboratively with other teams to resolve customer issues.

Requirements:
  • High School graduate or equivalent.
  • Good English communication and interaction skills.
  • At least 1 year of BPO experience.
  • Willing to work on-site.
  • 6-12 months of customer service experience.

What We Offer:
  • Competitive salary.
  • Exciting performance bonuses and account-specific allowances.
  • Career advancement opportunities.
  • Promotion within the company.
  • Comprehensive healthcare benefits.