
Dedicated Remote Customer Service Representative
1 week ago
This is a temporary, remote position that operates in response to disaster relief efforts. We are seeking highly motivated and dedicated agents to improve the customer experience during a difficult time.
Responsibilities:
- Provide effective solutions to customers' inquiries
- Learn account management systems and utilize latest customer service techniques
- Improve customer satisfaction through prompt and empathetic support
- Escalate customer dissatisfaction to proper channels
Key Qualifications:
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating systems
- Highly reliable with ability to maintain regular attendance and punctuality
- Ability to evaluate, troubleshoot, and follow up on customer issues
- Aptitude for conflict resolution, problem solving, and negotiation
- Customer service oriented (empathetic, responsive, patient, conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- Ability to thrive in a fast-paced environment with change and ambiguity
- Excellent interpersonal skills and ability to build relationships with team and customers
Compensation and Benefits:
- Starting compensation based on experience
- Competitive benefits package
- Opportunities for career growth and learning
- Allowances for meals, clothing, laundry and meals
- Performance and loyalty bonuses
- Disinfection and safety measures in the workplace
- Employee shuttle services
- Company retreats and off-site events
- Social engagement and recognition programs
Conditions of Employment:
- Must be authorized to work in the country where the job is based
- Willingness to submit to a Level II background and/or security investigation with a fingerprint; offers contingent on results
- Willingness to submit to drug screening; offers contingent on results
Our organization maintains a work environment free from discrimination and will consider qualified applicants with criminal histories in accordance with local and federal requirements.
About Our OrganizationOur organization helps customers tackle CX and DX challenges with industry-leading solutions. We provide BPO, staff augmentation, contact center services, and IT services. Our organization employs 10,000+ professionals across multiple locations and brands.
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