
Technical Support Specialist
14 hours ago
We are seeking a highly skilled and experienced technical expert to deliver exceptional support and troubleshooting assistance.
About the Role- As the primary point of contact, you will provide world-class support and resolve technical issues efficiently.
- You will collaborate with cross-functional teams to enhance platform functionality and ensure customer satisfaction.
- Maintenance and updates of support documentation and knowledge bases will be essential for internal and external use.
- Customer needs will be advocated by providing valuable feedback to improve platform services.
- At least 5+ years of technical experience in the SaaS or technology industry.
- Exceptional English communication skills are required, both written and verbal.
- Proficiency in using support tools like Intercom and other relevant software is necessary.
- A strong technical aptitude for troubleshooting and resolving customer issues is expected.
- Knowledge of APIs, technical integrations, and basic coding skills is desirable.
- Flexible remote work setup.
- A competitive compensation package.
- The opportunity to be part of a pioneering team member.
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