Expert Technical Support Representative

19 hours ago

Caloocan City, National Capital Region, Philippines beBeeSupport Full time $35,000 - $50,000
Position Overview

We are seeking skilled and customer-focused Technical Support Experts to provide technical assistance and troubleshooting support for various clients across industries.

As a Technical Support Expert, you will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

The ideal candidate will have strong problem-solving skills, excellent communication abilities, and the ability to work in a fast-paced environment.

This is an exceptional opportunity to join a dynamic team and make a meaningful contribution to our clients' success.

You'll Also Need
  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

To be considered for this position, you must complete a full application on our careers page, including screening questions and a brief pre-employment test.

Job Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Candidate Qualifications

Positive and driven applicants are encouraged to apply. The ideal candidates for this position possess the below qualities:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

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