Enterprise System Implementer
1 day ago
We are seeking a highly skilled Implementation Specialist to play a key role in the successful onboarding and implementation of our platform for clients. This involves working closely with clients to understand their business requirements, configure the system, and provide training and support to ensure a smooth transition.
This is a critical member of the Professional Services team who also provides assistance to the Customer Success Teams.
Key Responsibilities- Collaborate with project managers to create and maintain project schedules, task lists, and timelines.
- Assist in developing project plans, objectives, deliverables, and resource allocation.
- Partner with clients' technical sponsors on configuration and testing.
- Guide clients through the onboarding process, ensuring a clear understanding of system capabilities and functionalities.
- Complete technical setup of Blaze workflows including integrating social media accounts, websites, and email providers with Blaze.
- Adhere to detailed project plan schedules and contribute to weekly status reports to ensure accountability for milestone dates and work quality.
- Maintain updated and accurate configuration workbook templates and documentation of configuration settings for customers.
- Proactively identify implementation risks and mitigate them effectively and efficiently.
- Tailor and facilitate User Acceptance Testing (UAT) specific to customer configuration.
- Support the customer success plans by assisting in product and phased rollouts, supporting value-driven conversations with the customer to increase adoption and introducing new product functionality that will deliver results.
- Create and maintain detailed documentation related to client configurations, customizations, and training materials.
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