Senior IT Technical Support Specialist

1 week ago

Angeles City, Central Luzon, Philippines beBeeSupport Full time ₱800,000 - ₱1,000,000

This is a key position that requires technical expertise in IT systems and services.

Key Responsibilities:
  • Cloud Infrastructure Support
  • Ensure System and Data Security is Maintained at a High Standard
  • Intune Device Management, Including Configuration Profiles, Compliance Profiles, Endpoint Security Baselines & Hardening, Application Deployments and Patching, Exposure Management, Cloud Security Management Across AWS and Azure Environments via Defender for Cloud and AWS Security Hub

This role supports all aspects of IT systems and services, ensuring the security, integrity, and efficiency of operations. Key responsibilities include handling technical support requests, resolving issues, and contributing to maintaining a high-performing IT environment for the team and clients.

The ideal candidate will have at least 5 years of experience in Global Support/Technical Operations Engineering preferably minimum of 3 years as L2 in an AU MSP environment.

In addition to this experience, the successful candidate must be able to handle multiple tasks simultaneously, prioritize their workload effectively, and communicate clearly with stakeholders.

We are looking for someone who can take initiative and work independently to resolve complex problems. They must also be able to provide excellent customer service and work well under pressure.

Required Skills:
  • Cloud Infrastructure Support
  • System and Data Security
  • Endpoint Security Baselines & Hardening
  • Application Deployments and Patching
  • Exposure Management
  • Cloud Security Management Across AWS and Azure Environments
  • Microsoft Intune
  • IT Service Management

The following are preferred skills:

  • Azure Security Center
  • AWS Security Hub
  • Defender for Cloud
  • Windows Server
  • Active Directory
  • Group Policy Objects
  • PowerShell

This role offers a dynamic work environment where you can collaborate with global teams across multiple time zones. You will have the opportunity to gain industry-leading certifications and stay ahead of technology trends.

You will play a crucial role in securing and optimizing IT operations for the company and its clients. This is a challenging but rewarding position that requires dedication and commitment.

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