
Technical Support Specialist
23 hours ago
We are seeking a Technical Support Specialist to join our team in providing exceptional customer service and technical expertise.
Key Responsibilities:- Respond to technical support calls, emails, or chats from customers, ensuring timely resolution of their issues.
- Troubleshoot hardware, software, and connectivity problems, using strong analytical skills to identify root causes.
- Guide customers through step-by-step solutions and product configurations, tailoring explanations to meet their individual needs.
- Evaluate unresolved issues and escalate them to higher-level support or engineering teams as necessary.
- Document all interactions and solutions in the ticketing system, maintaining accurate records for future reference.
The ideal candidate will possess excellent communication and problem-solving skills, with the ability to convey complex technical information in simple terms.
Candidate Qualifications:- A high school diploma or equivalent is required.
- 1-2 years of experience in technical support or IT helpdesk roles is preferred.
- A strong understanding of operating systems, browsers, and common software applications is essential.
- Fluency in English and Spanish is highly valued.
We offer a competitive compensation package and opportunities for professional growth and development.
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