Friendly Client Support Specialist

1 week ago

San Fernando, Central Luzon, Philippines beBeeCustomerService Full time ₱154,000 - ₱259,000
Customer Service Representative Job Description

We are seeking a skilled Customer Service Representative to handle customer inquiries, resolve issues efficiently and represent our brand with professionalism and care. As a key member of our team, you will be responsible for delivering smooth and satisfying experiences for our clients.

  • Handle inbound calls, emails or chats from customers
  • Provide accurate information about products, services and billing
  • Resolve customer complaints and escalate when necessary
  • Maintain detailed records of customer interactions

Requirements:

  • Must be 18 years or older
  • High school diploma or equivalent
  • 1+ years of customer service experience preferably in a contact center
  • Strong communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Familiarity with CRM systems and call center tools
  • Fluent in English and Spanish

Benefits:

  • A competitive compensation package that grows with your career
  • A range of benefits including health coverage, dental coverage, allowances and bonuses
  • Ongoing training and coaching to improve service delivery

Other Information:

  • This role operates in a professional office environment
  • The typical duties require sitting or standing for long periods while using a computer and telephone headset

We value diversity and believe it brings many benefits to our employees, our company and our community. We encourage qualified applicants of all backgrounds to apply.

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