Therapy Support Specialist

24 hours ago

San Fernando, Central Luzon, Philippines beBeeCommunication Full time ₱60,000 - ₱85,000
Key Responsibilities

We are on a mission to make quality mental healthcare accessible to everyone. As a rapidly growing telehealth provider, we connect people with life-changing therapy and support.

The Role

As a Customer Success Representative, you will be the first point of contact for clients seeking therapy. Your job is to answer inbound calls and emails, provide helpful and caring support, and match clients with the right provider.

  • Provide professional support to clients over the phone and via email.
  • Reach out to clients on our waitlist and guide them toward scheduling therapy sessions.
  • Collect basic information to match clients with the right provider.
  • Accurately record client details in our systems.
  • Build trust and rapport with clients through empathy and clear communication.
Requirements
  • Strong English communication skills (spoken and written).
  • 1–2 years' experience in customer service or call center work.
  • A friendly, patient, and professional approach with clients.
  • Tech-savvy and comfortable learning new tools.
  • Reliable, self-motivated, and able to work independently.

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