Operations Leadership Role

3 days ago

Manila, National Capital Region, Philippines beBeeOperations Full time ₱800,000 - ₱1,200,000
Job Overview

This is a critical leadership role within our organization, responsible for managing the operations support team. As an Operations Support Team Lead, you will play a pivotal part in ensuring top-notch service delivery and client satisfaction.

Key Responsibilities
  • Lead and motivate the operations support team to achieve organizational goals
  • Manage team performance, provide feedback, and conduct performance evaluations
  • Offer training and development opportunities for team members
  • E nsure proper documentation of customer interactions and compliance with quality standards
  • Coordinate with other departments to resolve client issues effectively
  • Identify process improvements and implement changes as necessary
  • Monitor team workload and ensure timely resolution of client inquiries
  • Report on team and individual KPIs to senior management
  • Handle escalated client issues and complaints
Required Skills and Qualifications
  • Strong alignment with our company values: Belief, Transparency, Accountability & Ownership, Relentlessness, and Speed
  • At least 3 years of experience in merchant support, with at least 1 year in a team lead role
  • A proven track record of effective team management and performance
  • Excellent communication and interpersonal skills
  • Highly organized, with strong analytical and problem-solving skills
  • A customer-oriented mindset, along with the ability to resolve complex client issues
  • Experience with support tools and platforms like ZenDesk, CRM software, and MS Office Suite
  • Willingness to work on shift schedules as needed
Benefits
  • Opportunity to work in the e-commerce or digital payments industry (a plus)
  • Ability to adapt to fast-paced and changing environments
  • Demonstrated ability to lead a team and manage multiple priorities successfully
  • Strong computer skills and ability to learn new applications quickly
  • Team player, fostering a positive work environment
Education

Bachelor's degree in Business, Communications, Customer Service, or a related field (preferred but not required).

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