Telecommunications Support Specialist

4 days ago


Manila, National Capital Region, Philippines Ciena Full time

Ciena values a culture that prioritizes individual passions, growth, wellbeing and belonging within a personalized and flexible work environment. As a Technical Support Engineer, you will collaborate with internal teams to manage customer issues and provide system-level pre & post-sales support for CIENA's Customer base.

About the Role:

  • Deliver high-quality technical support via phone or online platforms to customers worldwide.
  • Manage technical support cases from initial reporting to resolution, escalating complex issues as needed.
  • Collaborate with cross-functional teams to ensure timely issue resolution and maintain strong customer relationships.

Your Skills:

  • Excellent problem-solving skills with a focus on customer satisfaction.
  • Ability to communicate effectively with diverse stakeholders, including customers and internal teams.
  • Strong analytical and troubleshooting skills to identify root causes of technical issues.


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