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Senior Customer Experience Manager

1 week ago

Cebu City, Central Visayas, Philippines NUSTAR Resort Full time
Company Overview

NUSTAR Resort is a luxurious destination that offers an unparalleled level of service and hospitality. Our team is dedicated to providing exceptional experiences for our guests, and we are seeking a skilled and experienced professional to join our ranks as a Senior Customer Experience Manager.

This is a fantastic opportunity for someone who is passionate about delivering outstanding customer service and has experience in leading high-performing teams. The successful candidate will be responsible for leading a team of hospitality professionals, providing coaching and guidance to enhance their skills and performance.

The Senior Customer Experience Manager will work closely with other departments to ensure seamless delivery of services, including accommodation, dining, and entertainment. A key focus area will be on identifying opportunities for process improvement and implementing changes that enhance the overall guest experience.

  • To lead and manage a team of hospitality professionals, providing coaching and guidance to enhance their skills and performance.
  • To work closely with other departments to ensure seamless delivery of services, including accommodation, dining, and entertainment.
  • To identify opportunities for process improvement and implement changes that enhance the overall guest experience.
  • To ensure the highest standards of appearance, communications, and cooperation are upheld by all department members.