Customer Experience Manager

Job OverviewCognizant Technology Solutions Philippines Inc. is seeking an experienced Operations Manager to oversee the day-to-day operations of our retail account in Cebu, Central Visayas. As a key member of our team, you will play a crucial role in ensuring the seamless delivery of our customer service solutions.ResponsibilitiesManage the efficient...

**Team Leadership Role**TASQ Staffing Solutions is seeking a talented Deputy Manager to lead our customer service team in Cebu. As a key leader, you will drive team performance, maintain high standards of service delivery, and ensure customer satisfaction.**Key Accountabilities:**Manage attendance and attendance incentives for the teamLead periodic...

At IntouchCX, we're shaping the future of customer experience management. As a leader in our industry, we're committed to delivering exceptional results and driving positive change.About the JobWe're seeking a Senior Operations Manager to drive performance and operational excellence for our partners. This role requires a fearless attitude and a passion to...

Job SummaryThe Customer Experience Manager will be responsible for addressing and resolving email inquiries from users, focusing on issues related to cashback discrepancies, missing rewards, and general account concerns.This role requires strong analytical skills and the ability to think critically when solving consumer issues.Develop and implement processes...

Fusion CX is an industry leader in customer experience transformation, offering exceptional experiences by blending evolving technologies with human indigenousness. We are seeking a highly organized and detail-oriented project coordinator or project manager in Cebu to collaborate with multiple teams and stakeholders. As a project manager, you will connect...

Supervising Technical Support TeamsAs a Technical Support Supervisor, you'll play a critical role in ensuring the success of our customer-facing teams. You'll lead by example, demonstrating exceptional leadership skills, technical expertise, and a passion for delivering outstanding customer experiences.Your Key Responsibilities:You'll manage team...

As a Team Performance Director, you will play a critical role in driving the profitability of accounts/programs by ensuring client KPIs, goals, and targets are met.Key Responsibilities:Process ImprovementPreparing reports and analyzing data to identify areas for improvement.Implementing corrective actions to maximize efficiency and customer...

The Customer Experience Team Manager will be responsible for leading a team of QA professionals in monitoring, evaluating, and enhancing the quality of customer interactions. This role is crucial in ensuring a consistent and high-quality customer experience while maintaining compliance with company standards and procedures.About the Job:Develop and implement...

Responsibilities and ExpectationsIn this role, you will be responsible for the following:* Supervising daily operations and personnel* Ensuring excellent customer experience and maximizing process efficiency and cost-effectiveness within an account* Managing team performance and maintaining various matrices defined by the client* Independently handling...

Job Summary:Ergo Contract Phil Inc. is hiring a skilled Sales Coordinator to join its team. As a key member of the sales department, you will be responsible for supporting the sales team in meeting their targets and improving customer satisfaction.Key Responsibilities:• Provide administrative support to the sales team, including data entry and filing.•...

We are seeking an experienced supervisor to lead our customer service team and drive business results. The ideal candidate will have a strong background in customer service operations and proven experience in team management and leadership.Key Accountabilities:Manage customer service activities across multiple channelsOversee daily operations in distribution...

Job Summary">We are seeking an exceptional customer experience director to join our team at Trinity Workforce. As a key leader, you will oversee customer experience and support services, driving excellence across various functions. Your primary responsibility will be to supervise and direct all customer experience and support services activities within your...

**Lead Financial Services Team at Tasq Staffing Solutions**We are looking for an experienced leader to join our financial services team as a Lead. The successful candidate will be responsible for managing a team of 20 members who handle customer inquiries and issues, while also executing processes and driving performance.Key Responsibilities:Execute...

Welcome to Continuum Global Solutions, where our mission is to deliver customer care services that exceed our clients' expectations. We are committed to providing world-class voice, chat, email, and social technologies to improve our customers' experience.We are seeking an experienced Site Director for Operations who can lead and oversee day-to-day...

Overview:We are a dynamic organization dedicated to providing exceptional care and services to our customers. Our team is committed to delivering high-quality solutions that meet the evolving needs of the healthcare industry.Job Summary:This role involves leading the development and implementation of strategies to drive customer satisfaction and retention....

Working at Skills and Talent Employment Pool, IncWe are a dynamic company seeking a Customer Experience Specialist to join our team. In this role, you will engage customers, promote products, and manage customer relationships effectively.This is a fast-paced retail or event environment, and you will need to be adaptable and able to work in a shifting...

Company OverviewAt OfficePartners360, we are committed to delivering exceptional customer experiences and building long-term relationships with our clients. We are seeking a skilled Customer Experience Associate to join our team and help us achieve our mission.Your ResponsibilitiesProvide exceptional customer service and support to clientsUtilize CRM...

About TeleTech Holdings, Inc.We are committed to delivering amazing customer experiences and driving business results. As a leader in customer experience management, we help companies transform their customer journey. Our team has expertise in omnichannel engagement, including voice, email, chat, and social media. With a passion for innovation, we stay ahead...

Location:Cebu, PhilippinesJob Type:Full TimeSkills:VoiceExcelChatCategories:OutboundSalesCustomer SupportInboundEmailChatResponsibilities:Customer Experience Advocates need to manage customer inquiries and complaints. Frontline support tasks will be asked to process orders and modifications, and escalate complaints across several communication channels.A...

Conduent delivers mission-critical services and solutions to Fortune 100 companies. As a team lead, you will be part of a dedicated associate network that creates exceptional outcomes for clients and their customers.Key ResponsibilitiesAssist team members in achieving business objectives.Develop and manage hiring and training processes for multiple...