Strategic Customer Experience Leader

1 day ago

LapuLapu City, Central Visayas, Philippines beBeeManagement Full time ₱900,000 - ₱1,200,000
Operations Manager Job Summary

ResultsCX is seeking a skilled Operations Manager to oversee the development and maintenance of client relationships. This role involves managing customer service teams, monitoring deliverables, and ensuring quality service delivery to clients.

  • Key Responsibilities:
  • Review and analyze program performance to determine needs.

  • Approve personnel activities concerning hiring, training, and performance management.

  • Provide written performance appraisals.

  • Act as a problem-solving escalation point for Supervisors and front-line RAs.

  • Meet financial targets including occupancy and bill-to-pay percentage.

  • Identify and oversee program/problem resolution.

  • Maximize subordinate potential through coaching, development, and effective performance management methods.

  • Track client issues and maintains client correspondence and issue resolution.

  • Support Results' goals by implementing processes that promote continuous improvement and improved service quality.

Requirements
  • Proven track record in operations management

  • Excellent communication and interpersonal skills

  • Ability to work well under pressure and manage multiple priorities

  • Strong analytical and problem-solving skills

  • Proficiency in Microsoft Office and relevant software applications

What We Offer
  • Competitive salary and benefits package

  • Opportunities for career growth and professional development

  • A dynamic and supportive work environment

  • Recognition and rewards for outstanding performance

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