Executive Leader

2 days ago


LapuLapu City, Central Visayas, Philippines beBeeDirector Full time $80,000 - $120,000
Job Description

The role is accountable for the strategic leadership of a growing team covering member/participant processing within Manulife Business Processing Services (MBPS). The role will report locally to MBPS management and functionally to the global heads of retirement operations. The role is expected to work closely with global functional leaders to support both day-to-day processing and transformation of the function.

Responsibilities
  • Lead business relationships and oversee services, with a strong track record in cross-functional collaboration.
  • Escalate and resolve operational service issues to maintain seamless service delivery.
  • Integrate work across teams, ensuring output meets service level agreements and exceeds quality standards.
  • Develop procedures and policies, ensuring proper implementation by subordinate teams.
  • Enhance service capability by leveraging expertise in investment products and operational excellence.
  • Build credibility and professional relationships with business partners and customers.
  • Manage and develop team capabilities, including hiring, performance management, and adherence to governance and operating standards.


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