Customer Support Optimization Specialist

7 days ago


Sorsogon, Bicol, Philippines beBeeAdministrator Full time $60,000 - $80,000

Job OverviewThis role involves optimizing and maintaining our Zendesk instance to enhance the user and agent experience, improve support processes, and ensure efficient operation.

Key Responsibilities
  • Evaluate and optimize current workflows and settings in Zendesk, including automations, triggers, macros, and workflows.
  • Implement best practices for ticket management, team efficiency, and customer satisfaction.
  • Provide technical guidance and support on Zendesk features and functionalities to the internal team.
  • Maintain accurate documentation of system configurations and process changes.
  • Recommend and implement app integrations or third-party tools as needed.
  • Troubleshoot issues and serve as the primary point of contact for Zendesk-related concerns.
  • Monitor system performance and identify opportunities for continuous improvement.
Required Skills and Qualifications
  • Proven experience as a Zendesk Administrator or similar role.
  • Deep understanding of Zendesk products (Support, Guide, Chat, etc.).
  • Experience with workflow automation and customer support optimization.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
Benefits

The successful candidate will have the opportunity to work with a cutting-edge technology platform, collaborate with a talented team, and contribute to the growth and success of our organization.

Others

We offer a dynamic and supportive work environment, competitive compensation packages, and a range of benefits and perks.



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