Technical Service Support
3 days ago
About us:
We are a company with the purpose to democratize opportunities for individuals from developing countries. Our brand and culture empower our partners to attract and keep the most qualified members, sharing knowledge to unleash potential and grow scaling teams.
This role will be part of the management team, working closely with leadership in attaining company goals.
- Be an ambassador of our values and culture, ensuring processes align with our values at all times
- Communicate and uphold company values while protecting the best interest of the company
Key responsibilities include:
Planning ahead to ensure zero downtime in operations
Exhibiting excellent customer service when responding to requests
Continuously improving IT knowledge through training and skill development
Contributing ideas, solutions and updates to the IT knowledge base
Maintaining hardware, software and network systems across the company
Managing and following through on open tickets to ensure proper response, documentation and satisfactory resolution, keeping stakeholders updated on status and resolution times
You will work closely with the management team, clients and team members. This role requires strong analytical, troubleshooting and problem-solving skills. You will have experience with operating systems: Mac, Linux, Windows. Knowledge of PC/Laptop hardware components and troubleshooting is essential.
Benefits- Competitive salary and professional development
- Collaborative partnerships and a fun work environment
- Opportunities for leadership, expertise and global client exposure
- Monthly coaching, training and career development
- Remote work flexibility
- Engage in social impact activities and industry impact
- Achieve work-life balance and flexibility to support personal commitments
We believe in diversity and inclusion. We do not discriminate based on factors such as race, gender, religion, sexual orientation or disability.
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