Technical Service Provider

2 days ago

Las Piñas, National Capital Region, Philippines beBeeSupport Full time ₱300,000 - ₱600,000
Job Title: Technical Support Specialist T3

As a Technical Support Specialist, you will be the primary point of contact for customers seeking assistance with product-related inquiries or complaints. Your role involves collaborating with cross-functional teams to address customer needs promptly and professionally.

  • Provide thoughtful, personalized responses to customer requests.
  • Triage incoming requests, identify trends, and escalate complex issues to the wider team.
  • Engage with customers to deliver accurate information with empathy, courtesy, and professionalism.
  • Log, manage, and follow up on all customer support tickets.
  • Perform problem-solving tasks, troubleshoot products, and ensure proper documentation.
  • Proactively monitor customer dashboards and platforms, and offer additional support when needed.
  • Ensure timely escalation of issues and continuously improve processes.
  • Deliver exceptional service, maximize customer satisfaction, and stay updated on product knowledge.
Key Skills and Qualifications:
  • At least a bachelor's degree in any field.
  • Minimum 3 years of experience in Technical Support.
  • Excellent English communication skills.
  • Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
  • Ability to communicate complex ideas and adapt to new technology.
  • Aptitude to learn quickly and navigate new systems.
  • Customer orientation and ability to adapt/respond to different types of characters.
What You'll Get:
  • Opportunity to work with a global organization.
  • Chance to develop your technical skills and expertise.
  • Collaborative and dynamic work environment.

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