Technical Support Services Professional

2 days ago

Las Piñas, National Capital Region, Philippines beBeeSpecialist Full time $45,000 - $65,000
Job Title: Technical Support Specialist

We are seeking a skilled Technical Support Specialist to serve as the first point of contact for IT support requests from healthcare staff and providers.

This role is critical to ensuring smooth operations by accurately documenting and routing support tickets to the appropriate teams.

  • Responsibilities:
  • Receive, review, and log all incoming support requests via phone, email, or internal systems.
  • Create clear, detailed, and accurate support tickets in the system, capturing all relevant information to aid timely resolution.
  • Ensure all tickets are created and submitted within defined Service Level Agreement (SLA) timelines.
  • Communicate with end-users to gather additional details or clarify issues as needed.
  • Route tickets efficiently to the appropriate Level 2 or specialized support teams.
  • Maintain professional and empathetic communication, especially when dealing with clinical staff in time-sensitive situations.

Required Skills & Qualifications:

  • Must have prior experience in a healthcare environment, providing IT helpdesk or customer support services.
  • Strong attention to detail with exceptional documentation and organizational skills.
  • Effective verbal and written communication skills.
  • Comfortable interacting with healthcare professionals and understanding their support needs.
  • Familiarity with healthcare systems, Electronic Medical Records (EMR), or medical terminology is highly preferred.
  • Ability to work under pressure and prioritize tasks based on urgency and impact.

Benefits:

This position offers remote work opportunities, allowing you to work from home and collaborate with an international team.

A reliable computer, noise-cancelling headset, second monitor, and stable internet connection are required for this role.

Why This Opportunity?

This role is ideal for those who value flexibility, professionalism, and a commitment to delivering excellent support services.

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