Chief Customer Retention Officer

2 days ago

Tarlac City, Central Luzon, Philippines beBeeRetention Full time ₱4,000,000 - ₱6,000,000
Customer Success Manager Job Description

We are seeking a customer-centric professional to lead our customer success efforts. This role plays a crucial part in driving customer retention through the design of user-friendly experiences and the implementation of churn reduction strategies.

Key Responsibilities:
  • Identify key customer metrics to drive retention strategies.
  • Collaborate with design and product teams to enhance UI/UX and reduce churn.
  • Develop and test solutions to improve navigational flow and usability.
  • Align retention initiatives with business goals.
  • Provide actionable insights based on customer behavior data.
  • Ensure accurate reporting on cross-functional projects.
  • Lead efforts to boost referrals and customer advocacy.
  • Support customer onboarding and engagement initiatives.
  • Solve problems quickly, even under pressure.
Requirements:
  • A solid understanding of SaaS principles and usability guidelines.
  • Strong knowledge of navigation optimization, retention, and referral strategies.
  • 2-5 years of experience in related roles; leadership experience is preferred.
  • High emotional intelligence and strong collaboration skills.
  • Proactive, results-focused, and adaptable.
  • Excellent communication skills and a positive attitude.

This position offers a dynamic environment where you can grow and make a real impact in the industry.

  • Customer Retention Specialist

    2 days ago

    Tarlac City, Central Luzon, Philippines beBeeRetention Full time $80,000 - $100,000

    Job Title: Customer Retention SpecialistWe're expanding rapidly and building systems designed for scale. We hire leaders who thrive in fast-paced environments and connect their work directly to results.About the RoleWe're looking for a customer retention specialist to own our email, SMS, and loyalty programs. This role blends lifecycle marketing, VIP...

  • Assistant to Chief Financial Officer

    2 days ago

    Tarlac City, Central Luzon, Philippines beBeeCFO Full time ₱5,000,000 - ₱7,500,000

    Job Title: Chief Financial OfficerAbout the RoleWe seek a skilled and detail-oriented professional to serve as an Assistant to our Chief Financial Officer. This individual will be responsible for managing financial records, preparing detailed reports, and providing administrative support.Main Responsibilities:Financial Analysis and Reporting: Prepare...

  • Chief Marketing Officer

    2 days ago

    Tarlac City, Central Luzon, Philippines beBeeMarketing Full time ₱1,200,000 - ₱1,800,000

    Chief Marketing Officer - Digital GrowthThe Chief Marketing Officer will be responsible for leading the development and execution of a high-impact marketing strategy that drives awareness, demand, and customer loyalty.This role combines strategic leadership with hands-on execution, ensuring that campaigns, messaging, and brand presence directly contribute to...

  • Chief Marketing Officer

    1 week ago

    Mandaue City, Central Visayas, Philippines VM Consultancy and Visa Services Inc. Full time ₱20,000 - ₱30,000 per year

    We're Hiring: Chief Marketing Officer (CMO)VM is on the lookout for a visionary Chief Marketing Officer (CMO) a digital champion who can lead our marketing team to new heightsWhat We're Looking ForWe want a forward-thinking leader who is: A Digital Champion – stays ahead of trends, data-driven, and innovative. A CRM Expert – understands customer journey,...

  • Chief Compliance Risk Officer

    2 days ago

    Tarlac City, Central Luzon, Philippines beBeeCompliance Full time $120,000 - $150,000

    Cybersecurity Expert WantedWe're looking for a seasoned professional to spearhead our compliance and security initiatives. As Chief Compliance Risk Officer, you will be responsible for developing and implementing cutting-edge security and compliance programs that empower businesses to meet regulatory standards.Our ideal candidate has extensive experience in...

  • Customer Retention Strategist

    2 days ago

    Mandaue City, Central Visayas, Philippines beBeeRetention Full time ₱5,000 - ₱7,000

    About the PositionOur company seeks a strategic Customer Success Manager to drive customer retention through data-driven insights and user experience optimization. This key role will improve customer satisfaction by designing intelligent navigation solutions and implementing churn reduction strategies.ResponsibilitiesIdentify, monitor, and analyze critical...

  • Chief Customer Experience Officer

    2 days ago

    Angeles City, Central Luzon, Philippines beBeeLeadership Full time $60,000 - $80,000

    Customer Service Leader OpportunityWe are seeking an experienced and proactive customer service leader to drive excellence in our eCommerce subscription business's customer support operations. This role requires strong leadership skills, extensive experience in customer service management, and a strategic mindset to enhance customer satisfaction and...

  • Strategic Retention Expert

    2 days ago

    Angeles City, Central Luzon, Philippines beBeeCustomerSuccess Full time ₱600,000 - ₱1,000,000

    Job OverviewWe are seeking a high-performing Customer Success Manager to join our organization. This role plays a critical part in improving customer retention by developing data-driven strategies and designing intuitive user experiences.Key Responsibilities:Identify, monitor, and analyze key customer metrics to inform retention initiatives.Collaborate with...

  • Chief Marketing Officer

    1 week ago

    Olongapo City, Central Luzon, Philippines Gr888TC Corporation Full time $104,000 - $130,878 per year

    We are seeking an experienced and visionary Chief Marketing Officer (CMO) to lead the trade marketing initiatives of our distribution company. The CMO will be responsible for developing and implementing strategic marketing plans to strengthen brand presence, drive product distribution, and maximize sales opportunities. This role requires strong leadership,...

  • Chief Customer Service Officer

    1 day ago

    Tarlac City, Central Luzon, Philippines beBeeCustomer Full time ₱5,000,000 - ₱7,000,000

    Enhance Your Career with a Customer Support Leadership RoleAs a seasoned professional, you have the expertise to drive initiatives that boost employee performance, customer relationships, and team dynamics. We seek an experienced Customer Support Manager to lead our customer service operations.Key ResponsibilitiesDevelop training programs to enhance agents'...