Customer Service Expert

1 day ago

Mandaue City, Central Visayas, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000
Customer Support Specialist

The role of Customer Support Specialist is a unique opportunity to deliver exceptional customer experiences and work from home. With a focus on SaaS and B2B cloud-based software, this position requires strong written and verbal communication skills, business English proficiency, and previous experience in customer support or a related customer service role.

This role involves mastering the intricacies of our product to efficiently resolve customer issues and inquiries, utilizing incident management technologies to log, validate, track, and resolve application-related incidents, and collaborating closely with cross-functional teams globally to deliver world-class customer service.

Key Responsibilities:

  • Deliver customer-centric interactions that leave a positive impression.
  • Master product knowledge to resolve customer issues efficiently.
  • Respond promptly to customer queries, demonstrating a proactive approach.
  • Utilize incident management technologies for effective issue resolution.
  • Collaborate with cross-functional teams for world-class customer service.
  • Stay up-to-date with CRM integrations and troubleshooting techniques.

Requirements:

  • Strong written and verbal communication skills (business English).
  • Previous customer support or related customer service experience.
  • Quick learner with analytical mindset and ability to thrive in a fast-paced environment.
  • Demonstrated stress tolerance and flexibility to work varied hours.

Benefits:

  • Foster an inclusive culture embracing diversity and talent.
  • Celebrate individuality and support growth for every team member.

About This Role:

This is an excellent opportunity to develop your skills in customer support, working with SaaS and B2B cloud-based software. If you are a quick learner with excellent communication skills, this could be the perfect role for you.

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