Customer Service Expert

2 days ago


Mandaue City, Central Visayas, Philippines beBeeOpportunity Full time ₱3,000 - ₱5,000

Role Summary

We are seeking a Customer Support Representative to provide exceptional support to travelers from around the world.

Key Responsibilities
  • Respond to incoming inquiries via live chat and email
  • Assist with booking placements, cancellations, and changes while resolving service issues in real-time
  • Interact with global suppliers to meet customer needs and achieve high satisfaction levels
  • Develop and execute protocols for various scenarios
  • Contribute to our internal knowledge base and external information portal
  • Identify opportunities for product and process improvements to increase productivity and customer satisfaction
Requirements
  • Strong analytical and problem-solving skills
  • Multitasking ability in a fast-paced environment
  • Flexibility in working hours
  • Proficiency in computer software (Gmail, Google Docs)
  • Experience with online support software (an advantage)
  • Self-driven and motivated individual with independence
  • Fast learner
  • Excellent English proficiency; additional languages an asset
What We Offer
  • A dynamic and supportive remote work environment
  • The opportunity to make a meaningful impact on customer experiences
  • Ongoing training and development opportunities


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