Customer Service Expert

2 days ago

Mandaue City, Central Visayas, Philippines beBeeCustomerService Full time ₱1,200,000 - ₱1,500,000
Job Overview

We're looking for exceptional customer service professionals who thrive in a team-oriented environment.

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet diverse client needs.

Key Responsibilities
  • Answer inbound calls and respond to customer inquiries.
  • Provide accurate product and service information.
  • Resolve customer complaints with professionalism and empathy.
  • Document all customer interactions in the CRM system.
  • Follow established communication scripts and standard operating procedures.
  • Meet or exceed performance metrics including call quality and handle time.
  • Collaborate with team members and supervisors to improve service delivery.
Qualifications
  • Must be 18 years or older.
  • High school diploma or equivalent required.
  • Fluent in English and Spanish (spoken and written).
  • Strong verbal and written communication skills.
  • Ability to multitask and manage time effectively.
  • Basic computer literacy and typing skills.
  • Prior customer service or call center experience is beneficial.
Benefits

We offer a competitive compensation package, including:

  • HMO, Medical, and Dental coverage.
  • Free meals during training.
  • Career growth and learning opportunities.
  • Allowances (Rice, Clothing, Laundry, Meal).
  • Performance and loyalty bonuses.
  • Frequent workplace disinfection and fogging.
  • Employee shuttle services.
  • Company events and off-site gatherings.

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