Expert Customer Service Professional

2 days ago


Mandaue City, Central Visayas, Philippines beBeeCustomerSupport Full time $100,000 - $120,000
Senior Customer Support Manager

We are seeking a highly skilled Senior Customer Support Manager to lead our customer service team. The successful candidate will be responsible for delivering exceptional customer experiences, driving customer satisfaction, and implementing effective customer service strategies.

Job Description:
  • Develop and implement customer service policies, procedures, and standards to align with business goals and customer expectations.
  • Manage the customer service function to deliver high-quality support experience to clients and partners.
  • Monitor and analyze customer service metrics to identify areas for improvement, drive team performance, and report insights to leadership.
Required Skills and Qualifications:
  • Minimum 6 years of experience in customer service for a tech or SaaS company, including at least 2 years in a managerial or team lead role.
  • Strong understanding of customer service practices and customer journey management within tech or SaaS companies.
  • Proven track record of leading and scaling customer service operations in a fast-paced environment.
Benefits:
  • Fully remote work environment.
  • Competitive salary package.
  • Performance bonus.
  • Stock options after 6 months.
About Us:
  • We are a leading global no-code insurance platform for health, life, and P&C insurance.
  • We work with insurance enterprise clients worldwide.
  • We have a diverse team of over 120 people from 30 nationalities working remotely from all over the world.


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