
Customer Experience Expert
1 day ago
We are seeking a highly skilled Customer Experience Expert to join our world-class support team. This critical role involves providing users with an outstanding customer experience, ensuring every customer feels heard and valued, and representing the brand online at all times.
This is a key role in driving business growth and success. The ideal candidate will be proactive, empathetic, and have excellent communication skills.
Key Responsibilities:- Provide exceptional customer service via in-app live chat, phone, and email
- Think critically and proactively to solve complex problems, taking ownership of issues from start to finish
- Collaborate with internal stakeholders to gather information and ensure timely, effective resolutions
- Meticulously document all customer interactions and resolutions in a CRM system
- Provide clear, actionable feedback to improve processes and prevent future complaints
This role requires strong problem-solving skills, emotional intelligence, and empathy. If you're a proactive and positive individual with a desire to continuously learn and improve, we encourage you to apply.
Requirements:- 2+ years in a similar customer support role
- Proven problem-solving skills and ability to take ownership of issues
- Proficiency with CRM systems and modern telephony
- Outstanding command of the English language, both written and spoken
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