Elevate Customer Engagement Specialist

3 days ago

Caloocan City, National Capital Region, Philippines beBeeCustomerExperience Full time ₱6,000,000 - ₱8,000,000
Job Overview:

The Customer Experience Manager role plays a pivotal part in ensuring seamless support operations and leveraging data to enhance service quality and efficiency. This position necessitates a profound understanding of our brands and the voice of our customers.


Key Responsibilities:
  • Data-Driven Strategy: Develops and executes an annual CX Roadmap by proactively identifying opportunities and leading initiatives that either improve efficiency, elevate the customer experience, generate revenue, reduce costs, or deliver a combination of these outcomes.
  • AI Agent Adoption: Implements and optimizes AI Agent adoption to automate simple and routine inquiries and enable deeper focus on more sensitive and complex customer issues.
  • Cross-Departmental Insights: Unlocks and leverages customer data for cross-departmental insights by identifying new reporting capabilities and distributing actionable findings.
  • Revenue Generation: Transitions CX into a revenue-generating function by integrating upselling, cross-selling, and incentive programs for CX associates to drive incremental sales while maintaining exceptional service quality.

Requirements:
  • Leadership Skills: Proven ability to lead, motivate, and develop a CX team with at least two years of experience in people management.
  • Effective Communication: Excellent English communication skills, both written and verbal.
  • Strategic Vision: Strategic vision with the ability to proactively identify opportunities and lead projects that drive growth and improvement.
  • Data Interpretation: Data interpretation and storytelling skills to turn raw data into clear, actionable insights.
  • Business Acumen: Business decision-making mindset with the ability to evaluate trade-offs and make strategic choices.
  • Customer Advocacy: Customer advocacy skills with the ability to understand customer needs and pain points.
  • Change Management: Change management skills with the ability to lead teams through process changes and technology adoption.
  • E-commerce Expertise: E-commerce familiarity with experience using Shopify, Amazon, Recharge, and Skio (or similar e-commerce platforms).

  • Customer Engagement Specialist

    3 days ago

    Caloocan City, National Capital Region, Philippines beBeeCustomer Full time ₱6,000 - ₱7,200

    Job Title: Customer Engagement SpecialistWe are seeking a proactive and personable Customer Support professional to join our team. This role involves engaging new customers over the phone and guiding them through a qualification process with a concierge approach, utilizing strong relationship-building, problem-solving, and customer service skills.Key...

  • Customer Engagement Specialist

    2 days ago

    Caloocan City, National Capital Region, Philippines beBeeCareer Full time ₱800,000 - ₱1,200,000

    Job OverviewWe are redefining e-commerce customer engagement. Our company partners with online businesses to deliver exceptional service and sales support that enhances every step of the buyer's journey.

  • Tech Account Lead

    1 week ago

    Caloocan City, National Capital Region, Philippines beBeeAccount Full time ₱400,000 - ₱650,000

    Job Title:Tech Account Lead - Customer Engagement SpecialistWe are seeking a dynamic Tech Account Lead to play a pivotal role in our sales and customer engagement efforts. The successful candidate will possess excellent technical knowledge, enabling them to discuss product attributes in detail and how it impacts the overall profile of our clients'...

  • Customer Engagement Specialist

    3 days ago

    Marikina City, National Capital Region, Philippines beBeeCustomer Full time ₱880 - ₱1,455

    Job Title: Customer Engagement SpecialistAbout the Role:We are seeking a skilled and professional Customer Engagement Specialist to join our team. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our clients.Key Responsibilities:Respond to customer inquiries via phone, email, or...

  • Digital Customer Engagement Strategist

    3 days ago

    Caloocan City, National Capital Region, Philippines beBeeMarketing Full time ₱600,000 - ₱800,000

    Email Marketing and CRM Specialist Job DescriptionMiss Amara is seeking a highly skilled Email Marketing & CRM Specialist to revolutionize the way rugs are sold online.This role involves crafting data-driven, on-brand messaging to engage, convert, and retain customers. The ideal candidate will continuously optimize campaigns and automations to drive revenue...

  • Customer Engagement Specialist

    3 days ago

    Caloocan City, National Capital Region, Philippines beBeeRelationship Full time ₱21,600 - ₱27,600

    Client Relationship Manager OpportunityWe are seeking a highly motivated and strategic Client Relationship Manager to play a key role in shaping player engagement through personalized communications and loyalty initiatives.This is an exciting opportunity to join a dynamic remote-first company where your insights and creativity directly impact business...

  • Customer Engagement Specialist

    3 days ago

    Makati City, National Capital Region, Philippines beBeeCustomer Full time $4,800 - $10,000

    We are currently seeking a Customer Engagement Specialist to guarantee customer satisfaction on our e-commerce platform and company website.Key ResponsibilitiesRespond promptly to customer inquiries and complaints via email and chat.Provide accurate product information, order details, shipping, and return policies.Assist customers with navigating the...

  • Elevate User Experience

    3 days ago

    Quezon City, National Capital Region, Philippines beBeeDesigner Full time ₱2,500,000 - ₱3,500,000

    We're seeking an exceptional Senior UI Designer to elevate our brand and deliver seamless user experiences across the globe.Job DescriptionWe're looking for a highly skilled designer to craft intuitive and engaging online experiences that drive customer satisfaction and growth. The ideal candidate will be responsible for designing and maintaining our Design...

  • Customer Engagement Specialist

    3 days ago

    Caloocan City, National Capital Region, Philippines beBeeService Full time ₱900,000 - ₱1,200,000

    Customer Service RepresentativeWe are seeking highly motivated and dedicated professionals to fill the role of Customer Service Representative in our Healthcare Account. This is a full-time position that requires exceptional communication skills, attention to detail, and a passion for delivering top-notch customer service.Answer inbound phone calls and...

  • Elevate Brand Visuals as a Freelance Visual Identity Specialist

    3 days ago

    Caloocan City, National Capital Region, Philippines beBeeGraphic Full time $3,600 - $4,800

    Visual Identity Specialist - Freelance, RemoteElevate a brand's visual presence by creating minimalist graphic designs inspired by Korean and Eastern European aesthetics.Responsibilities:Develop and implement cohesive visual identities for digital and print platforms.Design graphics for e-commerce websites, social media, email campaigns, and digital...