Customer Engagement Specialist

1 day ago

Caloocan City, National Capital Region, Philippines beBeeCustomer Full time ₱6,000 - ₱7,200
Job Title: Customer Engagement Specialist

We are seeking a proactive and personable Customer Support professional to join our team. This role involves engaging new customers over the phone and guiding them through a qualification process with a concierge approach, utilizing strong relationship-building, problem-solving, and customer service skills.

Key Responsibilities:
  • Engage with customers via phone, email, or text to assess needs and provide tailored support
  • Listen actively and resolve inquiries with exceptional customer service
  • Deliver conversational, natural interactions even when following a script
  • Adapt to shift requirements, including weekends and holidays
  • Operate effectively both as part of a team and independently
Requirements:
  • Outstanding interpersonal and communication skills
  • Ability to thrive in a dynamic and high-energy work environment
  • 2+ years of customer service experience (call center experience preferred)
  • High school diploma required; Bachelor's degree preferred
  • 100 Mbps or Higher Internet Speed

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