Senior Business Operations Leader

2 days ago

Davao City, Davao, Philippines beBeeOperations Full time ₱800,000 - ₱1,200,000
Operations Management Role

We are seeking a seasoned Operations Manager to lead our team and drive business success.

Key Responsibilities:

  • Oversee the operations of our financial program, including staffing, training, and performance management
  • Develop and implement operational strategies to improve productivity, efficiency, and customer satisfaction
  • Monitor and analyze key performance indicators to identify areas for improvement
  • Collaborate with cross-functional teams to resolve customer issues and address client needs
  • E nsure compliance with relevant regulations and internal policies
  • Provide coaching and mentorship to team members to support their professional development
  • Participate in the planning and implementation of process improvements and new initiatives

Requirements:

  • Minimum of 3-5 years of experience in a similar operations management role, preferably in the call centre or customer service industry
  • Strong leadership and people management skills, with the ability to motivate and inspire a team
  • Excellent problem-solving and decision-making abilities, with a focus on continuous improvement
  • Proficient in data analysis and performance reporting
  • Thorough understanding of call centre operations, including staffing, scheduling, and quality assurance
  • Familiarity with financial services regulations and compliance requirements
  • Excellent communication and interpersonal skills, both written and verbal

Becoming an Operations Manager at our company will give you:

  • A challenging and rewarding career opportunity
  • The chance to work with a dynamic team
  • A competitive compensation package

If you are a motivated and experienced operations professional looking for a new challenge, please apply.

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