Operations Excellence Leader

3 days ago


Quezon City, National Capital Region, Philippines beBeeExcellence Full time ₱5,000,000 - ₱8,000,000
Operations Excellence Leader

We are seeking a skilled Operations Excellence Leader to manage the day-to-day operations of accounts/lines of business in contact center operations.

Key Responsibilities:
  • Manage and optimize operational processes to ensure efficient delivery of services.
  • Serve as primary point of contact with clients, providing exceptional customer service and support.
  • Oversee the performance of Operations Managers (OMs) and/or Team Leaders in the operations department, promoting excellence and growth.
  • Maintain high levels of service quality by meeting or exceeding service level agreements (SLAs) defined in any statement of work.
  • Develop and implement strategies to improve operational efficiency, reduce costs, and enhance overall performance.
Requirements:
  • Strong leadership skills, with ability to motivate and inspire teams.
  • Proven track record of driving improvement and achieving results-oriented goals.
  • Ability to build strong relationships with clients and internal stakeholders.


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