Chief Customer Retention Officer

2 days ago

Pasay, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱600,000 - ₱700,000
Customer Success Manager

We are seeking a seasoned professional to lead our customer success function and drive satisfaction, loyalty, and operational excellence throughout the customer journey.

Main Responsibilities
  • Customer Experience Leadership - Own the end-to-end customer experience and define scalable strategies to support growth.
  • Sales Enablement & Channel Coordination - Enable the consultative sales process through client communications across email, SMS, and social platforms. Oversee accurate and timely quote and invoice creation using Shopify, QuickBooks, and other tools. Support third-party and social commerce sales channels in coordination with marketing and sales teams.
  • Post-Sales Operations & Aftersales Support - Manage client onboarding and equipment setup, coordinating installations with technical service partners. Respond to customer inquiries regarding product use, service needs, and ongoing support. Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online.
  • Shipping, Damage, and Returns Management - Lead customer communications related to logistics, damages, and return claims. Work with logistics teams to ensure fast, clear resolutions and optimize related processes.
  • Process Improvement - Monitor recurring operational pain points and identify opportunities for automation or process streamlining. Collaborate cross-functionally to implement improvements that enhance internal efficiency and client experience.
Requirements
  • Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.
  • Background in e-commerce operations; Shopify and QuickBooks experience strongly preferred.
  • Outstanding written and verbal communication skills.
  • Strong analytical and problem-solving skills with attention to detail.
  • Familiarity with professional coffee equipment or the specialty coffee industry is a significant advantage.
What We Offer
  • A remote-first, globally distributed team and flexible work environment.
  • The opportunity to lead a high-impact function within a fast-growing brand.
  • A collaborative, passionate culture driven by innovation and a love for coffee.

All applicants must submit their CV in English. Submissions in other languages will not be considered.


  • Chief Customer Experience Officer

    2 days ago

    Pasay, National Capital Region, Philippines beBeeCustomer Full time ₱2,500,000 - ₱3,500,000

    About the RoleWe are seeking an experienced Customer Experience Strategist to oversee day-to-day customer interactions, ensuring seamless support operations and leveraging data to improve service quality and efficiency.This role will evolve into a strategic leadership position, shaping the CX vision, driving initiatives that enhance efficiency, grow revenue,...

  • Chief Finance Officer

    1 day ago

    Pasay, National Capital Region, Philippines Nan Tian Group Ltd., Inc. Full time ₱800,000 - ₱1,000,000 per year

    Chief Financial Officer (CFO)Nan Tian Group Ltd. Inc. | Multi-Brand Food & Beverage GroupAbout the RoleNan Tian Group Ltd. Inc. (NT Group), home to leading F&B brands including Tarsier Fried Food, Lan Hot Pot, Namsan Korean Barbecue, Golden Noodle House, and Xiaolongkan Hotpot, is seeking an accomplished Chief Financial Officer (CFO).This executive role...

  • Account Retention Specialist

    2 days ago

    Pasay, National Capital Region, Philippines beBeeCustomer Full time $120,000 - $140,000

    Job Title: Account Retention Specialist">About the RoleThe primary objective of this position is to manage and maintain existing customer relationships, ensuring their satisfaction and loyalty. Key responsibilities include working closely with sales teams, professional services, technical support, and sales operations to identify and resolve customer...

  • Chief Technical Officer

    2 weeks ago

    Pasay, National Capital Region, Philippines beBeeElectrical Full time ₱400,000 - ₱800,000

    Job Opportunity: Property Engineer - Electrical Engineer">Key Responsibilities:Technical Management: Manage technical (MEPF), safety, technical contracts, LGU permits, audit findings, and daily M&E matters of the building's operations.Workforce Planning: Prepare a monthly schedule for technicians and submit it to the Chief Engineer.Site Supervision:...

  • Chief Financial Officer

    2 days ago

    Pasay, National Capital Region, Philippines Remote VA Full time

    Job Title: Chief Financial Officer (CFO) Assistant – Virtual AssistantJob Overview:We are seeking a highly skilled CFO Assistant with expertise in accounting, finance, reporting, and executive support. The ideal candidate must possess strong proficiency in Excel for financial analysis, be experienced with NetSuite, and be capable of handling executive...

  • Client Retention Specialist

    2 days ago

    Pasay, National Capital Region, Philippines beBeeClientRetention Full time ₱475,200 - ₱504,000

    Job OpportunityWe are seeking a highly skilled professional to take on the role of Client Retention Specialist. This position is ideal for an individual who has experience in leading direct video interactions with international clients, coaching and developing teams, and shaping software through hands-on testing.Key Responsibilities:Lead engaging video calls...

  • Chief Customer Experience Officer

    1 day ago

    Pasay, National Capital Region, Philippines beBeeCustomer Full time ₱650 - ₱1,356

    Job SummaryThe Customer Service Operations Specialist plays a pivotal role in optimizing the customer experience by analyzing performance data and providing actionable insights.This critical position ensures seamless alignment between customer interactions and organizational goals.Key ResponsibilitiesMonitor and evaluate customer service metrics, including...

  • Chief Growth Officer

    2 days ago

    Pasay, National Capital Region, Philippines beBeeLeadership Full time $100,000 - $120,000

    Job Opportunity: Marketing DirectorThe ideal candidate will be responsible for developing and executing a high-impact marketing strategy to drive awareness, demand, and customer loyalty. This role combines strategic leadership with hands-on execution, ensuring that campaigns, messaging, and brand presence directly contribute to business growth.This is an...

  • Design Officer

    1 week ago

    Pasay, National Capital Region, Philippines SMEDD Corp. Full time ₱800,000 - ₱1,200,000 per year

    JOB DESCRIPTION: DESIGN OFFICER Prepare plans, details and documents for either (1) Management Approval, (2) meetings, (3) coordination with different stakeholders (within internal or external relationships of the job scope), (4) basis for budget, estimates and bids, and (5) site implementation. This also includes drawing or document revision if necessary...

  • Chief People Officer

    17 hours ago

    Pasay, National Capital Region, Philippines beBeeCompensation Full time ₱2,000,000 - ₱3,500,000

    Job Title:Director of Compensation and BenefitsJob Description:The Director of Compensation and Benefits plays a pivotal role in designing and implementing comprehensive employee rewards programs. This involves compensation, benefits, and short-term incentives to ensure that the organization's C&B practices are equitable, competitive, and aligned with...