Business Support Professional

2 weeks ago

Imus, Calabarzon, Philippines beBeeSupport Full time $37,500 - $50,125

Empowering Small Businesses

We are seeking a proactive Customer Support Executive to deliver exceptional remote support for our clients—entrepreneurs and SMEs navigating business incorporation, accounting, and compliance in Australia.

This role is pivotal in ensuring seamless onboarding, resolving inquiries with speed and empathy, and continuously improving client experiences through collaboration and problem-solving.

Key Responsibilities
  • Multichannel Support:
    • Resolve customer inquiries via email, live chat, and phone with a focus on speed and clarity.
    • Guide clients through Sleek's digital platforms (e.g., onboarding, document submissions).
  • Problem Solving:
    • Troubleshoot issues related to business incorporation, accounting, and more, escalating to internal teams when needed.
  • Collaboration:
    • Work closely with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service.
  • Continuous Improvement:
    • Identify recurring customer pain points and suggest improvements to workflows or help center content.

Must-Have Skills:

  • Great Communication: Outstanding English (written and spoken).
  • Tech Savvy: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus.
  • Customer-First Mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred).
  • Remote-Ready: Self-motivated with a quiet workspace and stable internet connection.

Nice-to-Have Qualifications:

  • Basic Knowledge of Australia's Business Regulations: Familiarity with taxes, company filings, and other relevant regulations.
  • Fast-Paced Startup Experience: Previous experience working in a fast-paced startup or scale-up environment.

Our Culture:

We value humility, kindness, and flexibility. You'll be able to work from home, start early or late to cater to your family or other needs, and take advantage of our employee share ownership plan and generous paid time off.

Achieving Our Goals:

Our mission is to empower small businesses and entrepreneurs by providing exceptional remote support and helping them navigate business incorporation, accounting, and compliance in Australia.

Join us in achieving our goals and shaping the future of customer support.

The Interview Process:

The successful candidate will participate in a multi-stage interview process, including an HR screening, case study, career deep dive, behavioral fit assessment, and reference interviews.

Benefits:

Competitive monthly remuneration, flexible working arrangements, generous paid time off, employee share ownership plan, and opportunities for personal growth and development.

Requirement for Background Screening:

Please be aware that background checks may be required for this role, depending on the position and location.

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