Customer Experience Advocate

2 days ago

Iloilo City, Western Visayas, Philippines beBeeManager Full time ₱3,000,000 - ₱4,800,000
Job Summary

The Client Services Manager plays a pivotal role in fostering long-term, trusted relationships with key client stakeholders. This involves serving as the main point of contact for all client communication, meetings, and escalations.

The ideal candidate will possess strong technical acumen, excellent interpersonal, verbal, and written communication skills, and the ability to manage high-touch clients effectively.

Key Responsibilities
  • Client Ownership & Relationship Management:
    • Serve as the primary point of contact for client communication, meetings, and escalations.
    • Build trust with key client stakeholders through regular onsite engagement and proactive support.
  • Onboarding & Implementation:
    • Lead the full client onboarding lifecycle, including platform setup, configuration, and training delivery.
    • Provide onboarding for new client staff, ensuring continuity in platform knowledge and usage.
  • Client Enablement & Platform Advocacy:
    • Encourage regular platform usage by promoting relevant features and best practices.
    • Track and report on key success metrics, usage patterns, and feedback to improve overall customer experience.
Requirements
  • 3+ years of experience in Customer Success, Implementation, or Account Management, ideally within SaaS, GovTech, or enterprise environments.
  • Proven experience managing high-touch clients and acting as an embedded resource within client teams.
  • Strong technical acumen and ability to support first-line troubleshooting.
  • Excellent interpersonal, verbal, and written communication skills.
  • Strong project management and organizational abilities.
Benefits
  • Competitive compensation.
  • Adherence to government-mandated benefits.
  • Retirement Savings Program with Company Matching.
  • Life Insurance.
  • Paid time off, birthday leave.
  • Bonus and incentive plans.
  • Opportunities for skills training and personal and professional development.

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