Customer Relationship Manager

17 hours ago

Iloilo City, Western Visayas, Philippines beBeeCustomer Full time ₱150,000 - ₱250,000
Job Overview

A Customer Experience Advocate plays a crucial role in delivering exceptional customer experiences by managing inquiries and complaints. This position requires the ability to process orders, handle modifications, and escalate concerns across various communication channels.

The primary responsibility of a Customer Experience Advocate is to provide timely and effective support to clients and customers. They are expected to possess excellent data entry and typing skills, as well as superior listening, verbal, and written communication abilities.

Key Responsibilities:
  • Manage customer inquiries and complaints in a timely and professional manner
  • Process orders and handle modifications as needed
  • Escalate concerns to higher-level personnel when necessary
  • Develop and maintain strong relationships with clients and customers
Requirements:
  • High school diploma or equivalent
  • All levels of relevant experience from a related industry
  • Proficient in computer applications
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
Preferred Qualifications:
  • Relevant industry certifications
  • Fluency in multiple languages

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